A maintenance and support contract for the systems the operation depends on, whether built by us or by others.
What we do
- Preventive maintenance and security updates.
- System monitoring, with alerts ahead of failures.
- Backup management and recovery testing.
How support works
- A contact number and response times set out in the contract.
- Incidents are logged, with a history available for consultation.
- Remote resolution day to day, and on-site visits when required.
The plan is sized to each client's installed base, after a survey.
